Orders are processed and delivered on Monday through Friday (excluding national holidays). If shipping to the billing address, orders are processed within 1-3 business days after the order is placed on the website. For the best chance of same day processing (NOT GUARANTEED), an order must be placed prior to 12PM EST. Any order placed after 12PM EST will be processed on the next business day. This means that any order placed after 12pm on a Friday, will be processed the following Monday. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. We reserve the right to cancel any order.
Shipping + Handling
ROCNATION online purchases are shipped via UPS from our warehouse located in New Jersey. Unfortunately, we cannot ship to PO, APO, or FPO boxes. ROCNATION is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier.
ROCNATION offers 3 shipping methods:
Please review our “Processing” section above to determine the best shipping method. The time that the order is placed will contribute the delivery time. For example, an overnight shipping order placed on a Friday before 12pm EST would not be delivered until the following Monday. An overnight shipping order placed after 12PM EST on a Friday would not be processed until the following Monday, for delivery on Tuesday. If you have any questions, please contact us.
In order to ship our product internationally, ROCNATION has partnered with a third party shipper, International Checkout. Any order containing international information must be processed by International Checkout. If shipping in the US with an international credit card, the order must be processed through the International Checkout portal. ROCNATION's general checkout, does not have the ability to process international credit cards. To use their services, add desired items to cart and select the button that says “International Checkout” at checkout. For any questions regarding international shipping please firstname.lastname@example.org.
International Shipping Transit Times:
International Checkout will get your items to your doorstep as quickly as possible.
STANDARD SHIPPING arrives to your address in approximately 8-20 business days.
PRIORITY SHIPPING arrives to your address in approximately 4-10 business days.
TRANSIT TIMES are estimated and are not guaranteed. We are not responsible for delays by customs or by the store.
You can also view all Terms and Conditions at http://internationalcheckout.com/customer-care.php